Refund Policy

Last Updated: 1st April, 2023

At ShopCLK, we want to ensure your complete satisfaction with your purchases. If you are not entirely satisfied with a product you have purchased from us, you may be eligible for a refund under the following terms and conditions:

  1. Eligibility for Refund

1.1. You are eligible for a refund if you meet the following criteria:

  • You have purchased a physical product from our website, shopclk.com.
  • Your request for a refund is made within 7 days of receiving the product.
  • The product is in its original condition, unused, and in the same packaging as when it was received.

1.2. Please note that eBooks, Digital Downloadable Virtual Products are not eligible for refunds under this policy. Once an virtual product is purchased and downloaded, it is considered a final sale, and no refunds will be issued.

1.3 Customized Physical Products are not eligible for refunds under this policy.

  1. How to Request a Refund

To initiate a refund request, please follow these steps:

2.1. Contact our Customer Support: Send an email to info@shopclk.com within 7 days of receiving the physical product you wish to return. In your email, please provide the following information:

  • Your name
  • Order number
  • Description of the product you want to return
  • Reason for the return

2.2. Wait for Confirmation: Our customer support team will review your request and respond to you with further instructions within a reasonable time frame.

  1. Return Shipping

3.1. If your refund request is approved, you will be responsible for shipping the product back to us. We recommend using a trackable shipping method to ensure that the product is returned safely.

3.2. You will be responsible for all shipping costs associated with the return, except in cases where the product is damaged or defective upon receipt.

  1. Inspection and Refund

4.1. Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria outlined in this policy.

4.2. If the returned product is in acceptable condition, we will process your refund within a reasonable time frame. The refund will be issued to the original payment method used for the purchase.

  1. Exceptions

5.1. If the product is found to be damaged, used, or not in its original packaging, we reserve the right to deny the refund request or provide a partial refund at our discretion.

  1. Contact Us

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our Customer Support team at info@shopclk.com

By making a purchase on shopclk.com, you agree to abide by the terms of this Refund Policy.