Customer Satisfaction is our primary goal. shopclk.com has a very simple return and 100% refund policy. We will gladly accept back any product in its original packing within 7 days of you receiving your product if you are not happy with the product for any reason. You will need to inform us within 24 hours of delivery of the product.
We have a “Total Buyer Security Program” Where in our buyers are protected in the following cases:-
- Not satisfied with the product quality
- Defective Product Received
- Wrong Product Received
What happens if want to return because I am not satisfied with the product quality?
Please provide us with maximum possible details as they would be the base of examining the defect or differences.
- Return shipping charges needs to be borne by the customer.
- Credit Coupon will be issued only for the products returned.
- No refund what so ever will be made in this case, you may select an alternate product in replacement for the product returned.
- Shipping charges if any paid for receiving the parcels, will not be refunded while processing your replacement.
- Any shipping costs of sending back to Shopclk are the responsibility of the customer.
- Replacement will only be provided once, meaning you cannot replace an already replaced product again.
What happens if we have received a defective product?
We will gladly accept back any damaged product in its original packing within 7 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to availability of the same product. Refunds will be processed only if they cannot be replaced with a new product. Please make sure to report any and all problems associated with a single order/package delivery at the same time. Please provide us with maximum possible details as they would be the base of examining the defect or differences. Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to [email protected]. Please do not return products without first speaking to our customer care.
All returns request need to be put on an email to [email protected] with images attached and the problem completely stated. Please also mention your order number, name and contact number with your returns request. We request you to not ship your return parcels until approved to send by us. There are chances that you might lose your parcel in such cases as the returns facility will have no track of the returned parcel sent without intimation. We are not responsible for the loss of goods that are sent without intimation. No refund/request/replacement will be provided for goods sent without intimation.
KEEPING THE FOLLOWING IN MIND TO MAKE USE OF OUR RETURN POLICY:
- Returns and Refund policy is not applicable for kids wear, jewelry and accessories.
- The returned product should be in the original packaging, unused condition and in the same condition as you received the product.
- In case you receive a damage or defective product contact us within 24 hours from the time of delivery.
- Original barcodes, tags, labels, product, and brand packaging should not be tampered with.
- Sachets/ packets accompanying the box should not be opened/ tampered with.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
- However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
- Refund/ replacement for goods/ merchandise is subject to inspection and checking by Shopclk team after they are received at our facility.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Under no circumstances the refund amount can be more than the amount paid for the product.
- Products will be refunded only if they cannot be replaced with a fresh piece.
- If your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules not applicable for returns.
- Any shipping costs of sending back to India, above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
- Stitched goods cannot be returned or refunded.
Refund will only be processed for orders that cannot be fulfilled by us / if we are unable to fulfill our obligations.
- If the payment was made by Credit Card, Debit Card or Net-Banking, we will reverse credit to the same Credit/ Debit Card or credit to your Net-Banking account
- If the payment made was by Cash on Delivery, we will transfer the amount to your Bank account or by check.
- Shipping Charges and Cash on Delivery charge would not be included in the refund value of your order as these are non-refundable charges.
- If the payment is made through Coupons/ vouchers or Reward Points no refund will be granted.
- Refunds are subject to the availability of the replacement product. Refunds will be processed only if they cannot be replaced.
SOME IMPORTANT INFORMATION
COLOUR & DESCRIPTION
- The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
- While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
- A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
- It is practically impossible for us to replicate the same colors as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
While ordering on internet, we suggest that customers should be extra careful of following –
- Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
- Many a time’s green and blue shades also overlap, same is the case with off-white, white and cream colors. Sea Green color sometimes looks Aqua blue and the other way around.